FAQ

Frequently Asked Questions (FAQ)

Find quick answers to the most common questions about our store, shipping, and refunds.

Shipping and Delivery

What are the shipping times?

Order processing takes 1-2 business days (Monday to Friday) (Monday - Friday). After that, the estimated transit time for delivery to United States is 6-12 business days (Monday to Friday) (Monday - Friday).

How much does shipping cost?

Shipping is free via our Free Shipping service.

Orders and Payments

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and other secure payment methods shown at checkout.

Can I cancel my order?

Yes, you can cancel your order within 12 hours hours of purchase. Please contact us immediately at support@caleidostore.com.

Returns and Refunds

What is the return policy?

We offer a 30-day return window. The item must be unused and in its original packaging.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer.

Support

How can I contact you?

You can contact us via email at support@caleidostore.com or by phone at +1 505-523-0173. Our team responds within 1 business day during our opening hours: Monday to Friday, 08:00 AM to 05:00 PM (EST) (EST) Eastern Standard Time (New York).